Smell Gas? Call 0800 111 999
The National Gas Emergency Service is available 24 hours a day and the call is free.
Don't create a flame or spark
Don't smoke or light matches, and don't turn electrical switches on or off.
Open doors and windows
Ventilate the property by opening doors and windows.
Turn the gas off — if safe
If you can safely reach your gas meter, turn the supply off at the emergency control valve. Don't put yourself at risk trying to reach it.
Call the emergency service
Call 0800 111 999 and follow the instructions you're given.
How to Turn Off Your Gas Supply
Steve will show you what a typical domestic gas meter and emergency control valve look like, how the valve is normally turned off, and what to do next if you smell gas.
Watch: How to Turn Off Your Gas Supply
Steve shows a typical domestic gas meter and emergency control valve and demonstrates how to turn the gas supply off if it is safe to do so.
Need SR Francis After the Emergency?
For an active or suspected gas escape, call 0800 111 999 first. Once the immediate emergency has been dealt with, you can contact Steve if you need a Gas Safe registered engineer to investigate or repair an appliance or installation.